Customer Privacy Notice
Policy
This privacy notice tells you what to expect us to do with your personal information.
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
Usage data (including information about how you interact with and use our website, products and services)
Information relating to compliments or complaints
We collect or use the following personal information for the operation of client or customer accounts:
Names and contact details
Purchase or service history
Account information, including registration details
We collect or use the following personal information for information updates or marketing purposes:
Names and contact details
Addresses
Website and app user journey information
IP addresses
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Purchase or service history
Customer or client accounts and records
Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
For the purposes of support, billing and other transactional activities.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
Directly from you
Suppliers and service providers
How long we keep information
For information on how long we keep personal information, see our retention schedule.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline number: 0303 123 1113
Last updated: 2025-10-08
Retention
Azure Marketplace Leads
When you initiate the install of the Azure Marketplace offer, Microsoft will send to us the following information:
Name
Email
Country
Company (if provided)
Job Title (if provided)
Phone Number (if provided)
Our reason to collect this data is for the purpose of pro-active follow up (nurturing) and providing support.
This data is not used for marketing purposes, unless you provide us consent to do so, as described in Microsoft’s Publisher Agreement, version 8.0 September 2025 update, section 7(b)(iii).
This data is stored securely in an Azure Storage Account Table located in ‘UK South’) of which access to that data is controlled by fine grained permissions.
This data is retained for a period of no more than three (3) years will be automatically destroyed.
Azure Marketplace Install Notifications
When you initiate the install of the Azure Marketplace offer, Microsoft will send to us the following information:
Date and time of the install
-
Subscription ID
Resource Group Name
Resource Name (of the managed application)
Plan installed as well as the version of the offer
Progress status of the install
Successful
Failed and the reason(s) why
Removed (uninstalled)
Our reason to collect this data is for the purpose of pro-active follow up (nurturing) and providing support.
This data is not used for any other purposes.
This data is stored securely in an Azure Storage Account Table (located in ‘UK South’) of which access to that data is controlled by fine grained permissions.
This data is retained for a period of no more than ninety (90) days after you uninstall the managed application from your subscription.
Azure Marketplace Co-Admin Access Permission
Be aware that if you choose a offer/plan that utilizes ‘publisher managed’ (as opposed to the ‘locked mode’) permission model, coreMem Limited will be able to access all data (including PII) for the service.
Note | coreMem Limited has no access to any service data or your Azure account when you select the (recommended) ‘locked mode’ permission model. Using ‘publisher managed’ is a feature only for those that have a prior support agreement in place with coreMem Limited. |
No data is collected but our reason to access this data is to provide support and not used for any other purposes.
Access to this data is controlled by fine grained permissions.
No data will be accessed or exfiltrated without your prior written explicit consent. That permission is considered lapsed immediately upon a support request being considered closed or a period where no more than ten (10) days has lapsed since the last communication between yourselves and us. Once lapsed, all data held will be destroyed immediately.
Azure provides to you an activity log which is a complete and immutable (non-modifiable) audit log of all interactions with the service you may use to independently monitor this.
Emails
When you contact us by email, we collect all data that you provide to us.
Our reason to collect this data is for the purpose of providing support and improving RADNAC and the services offered around it.
This data is stored securely by our email service provider Fastmail and where stored on our own equipment that data is encrypted at rest.
This data is retained indefinitely.
Website
Main (https://www.radnac.com/)
When you use this website we collect all data that you provide to us, including IP addresses.
Our reason to collect this data is for the purpose of providing support and improving RADNAC and the services offered around it.
We do not use cookies, we are not monsters.
This data is stored securely on an AWS S3 bucket and encrypted at rest using AWS managed keys in the UK (AWS region eu-west-2).
This data is retained for a period of no more than three (3) years, with the exception of IP addresses which after a period of no more than ten (10) days will be automatically destroyed. IP addresses are retained for a short period for only the purposes of monitoring and responding to abuse of our services.
Note | When using the contact form, this data is immediately emailed to ourselves and our email retention rules apply instead, meaning this data is retained indefinitely, including your IP address. |
Analytics
For web analytics we utilise a ‘backend’ integration with Pirsch Analytics by sending them our AWS Cloudfront access logs.
For more information on how they process and store data please look to their Privacy statement.
The important parts of our integration with Pirsch is as well as their aim to be fully privacy preserving (not using cookies or storing your IP address) we send them only our logs generated by your browser accessing our site. There is no direct (or proxied) interaction between your browser and their service.
Documentation (https://docs.radnac.com/)
The site is hosted on GitHub Pages, we have no access to any data collected there and you should consult GitHub’s Privacy statement to learn more.
Forum (https://forum.radnac.com/)
Note | Currently does not exist so a placeholder for now |
When you use the forum, we collect all data that you provide to us, including IP addresses.
There is effectively no security surrounding the data you provide, as this is a public forum and it would be unusual to expect otherwise.
This data is retained indefinitely, with the exception of IP addresses which after a period of no more than ten (10) days will be automatically destroyed. IP addresses are retained for a short period for only the purposes of monitoring and responding to abuse of our services.
RADNAC is a coreMem Limited product.
Registered in England, number 10136672.
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